Why and when should I reset user points?

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• Can I reset a user’s password?

  Yes You can reset a user's password from User Menu -> Registered tab -> User profile -> More options (3 vertical dots) -> Reset Password

• What should I do before resetting user points?

  Inform your users beforehand via email and other communication modes across the organisation. Check if there are any pending rewards that need approval, or any ongoing reward campaigns, before resetting the user points.

• Can I search of a particular user?

  Yes Use the search button in the User Menu to search a particular user

• Can I disable, block or delete a user?

  Yes You can disable, block or delete a user from User Menu -> Registered tab -> User profile -> More options (3 vertical dots) -> Block/delete options

• How can I filter users in the User moderation section?

  You can make use of filters to find the user by: Team Team Blurb View Role Date Range Click the 3 vertical dots at the right, to refresh the User Menu Page