Admin Set-up
How can I change my company logo on my platform?
Click on the top-right profile section -> Go to Company Profile -> Update details as you wish
Can I enable or disable the image in advocate sign up and login page?
Yes, you can customize the illustrations in the Advocate sign-up and login page, from Admin -> Profile drop-down -> Company Profile.
Can I include a personal message for my advocate on the login page?
Yes, you can customize the help text that will be displayed when your users sign up/login, from Socxo Admin -> User Profile drop down -> Company Profile
How can I change my time zone?
You can change your time zone from Settings -> change time zone
Can I change my password?
Yes, you can change your password under Settings Menu
How can I switch to my advocate page?
Click the profile icon on the top-right corner, and then select Switch to Advocate
Can I disable certain social media channel for sharing by my users?
Yes, you can do this individually for each content before publishing it
Can I manage /edit the social media sharing buttons for my platform?
Once logged in to Socxo Admin Portal, click on Settings in the left pane. 1. Click on Users tab at the top 2. Scroll down to find Social Media Management Box 3. Click Web Channels/Mobile Channels tab 4. Drag the Social Media Channels’ icons, to ...
How does launchpad help me?
A complete, quick interactive walkthrough of the Socxo platform
What is launchpad?
A complete, quick interactive walkthrough of the Socxo platform
Why is setting up conversion code important?
You can track the leads generated by the content shared via Socxo, using the Conversion Code.
How can I set up conversion code?
Once logged in to Socxo Admin Portal, click on Settings in the left pane. 1. Click on Conversion tab at the top 2. Copy the Conversion Code in the Conversion Code box, and paste it on your landing pages Now, you can track the leads generated by the ...
Can I manually manage notification for users for a particular content or content source?
Yes, you can manually manage notification for users for a particular content or content source. Go to Content Source -> Select the Content Source -> click the 3 vertical dots -> enable/disable notifications
How and why should I enable notifications for Admin?
Once logged in to Socxo Admin Portal, click on Settings in the left pane. 1. Click on Notifications tab at the top 2. Scroll down to the bottom to find Email Notification Box 3. Activate the necessary toggles, based on the specific need(s) (i.e., to ...
How to I set up a custom mail server?
1. Go to Settings 2. Select Notifications tab 3. Under the Mail Server Settings section, set up your custom mail server.
Can I include a company disclaimer for user generated content?
Yes, you can include a company disclaimer for user generated content. 1. Go to Settings 2. Select Analytics tab 3. Scroll down to find the section Company Disclaimer for User Created Content Now, you can include a company disclaimer for UGC.
How can I redirect traffic to company website rather than social media brand pages, when someone clicks on the content my users have shared?
Once logged in to Socxo Admin Portal, click on Settings in the left pane. 1. Click on Analytics tab at the top 2. Scroll down to find Traffic Settings Section 3. Activate the toggle Redirect traffic to Landing Page On activating the toggle, the users ...
Where can I view and manage my Shorten URL (tracking URL)?
1. Go to Settings 2. Click Analytics 3. Scroll down to Traffic Settings section 4. Check if the Short URL is a Customized URL, in relevance to the brand. The middle name will usually be the name of the brand, which is customizable (Example: ...
What should I do to connect my Google Analytics?
To connect your Google Analytics account to Socxo: 1. Go to Settings 2. Click the Analytics tab 3. Under the Google Analytics section, click Add Accounts button, to connect Google Analytics to Socxo.
Do my social media connections on admin need to be refreshed from time to time?
Yes, you need to reconnect your social media connections once in 60 days, to ensure seamless content curation from the brand owned social media channels. Before the social media connection token expires, you will see an in-app alert sign in Socxo, in ...
What are the steps to connect my company/brand owned Facebook and LinkedIn pages?
To connect your Brand Facebook and LinkedIn pages: · First you need to be the admin for the pages that you want to connect to. · Second, connect your social media Admin account (Facebook/LinkedIn) to Socxo · Confirm if your Brand page for the ...
Can I connect my company/brand owned social channels on Socxo?
· Yes, you can connect all the social media pages of your brand on Socxo, to curate your branded content for sharing and amplification. To do this, go to Settings -> Select the tab Social Media -> Click Add Account, to connect your ...