User Moderation
Can I search of a particular user?
Yes Use the search button in the User Menu to search a particular user Quick guide: https://app.storylane.io/share/njd6uy5vatue
Can I download users’ details?
? How to Download User Reports in Socxo Admin Portal ? Click on User in the left pane ⋮ Click the 3 vertical dots at the top-right corner ? Select either: User Activity Report User Points Report ? The selected report will be downloaded as a .csv ...
How can I filter users in the User moderation section?
? How to Filter Users in the Socxo Admin Portal You can use filters to quickly find users based on: ? Team ?️ Team Blurb View ? Role ? Date Range ? To refresh the User Menu page: Click the 3 vertical dots at the top-right corner Select Refresh ...
Can I moderate users in bulk?
Yes Use Select All, or select multiple user profile cards and moderate users in bulk. Quick guide: https://app.storylane.io/share/njd6uy5vatue
What is the invite setting option?
✉️ How to Configure User Invitations in Socxo Admin Portal ? Click on Invite Settings Choose how you'd like to send invites to new users: ? Invitation Options ✅ Internal Invite Send invites directly via Socxo's inbuilt email system ? External ...
What is the pending Tab in User Moderation?
Pending Tab: Shows all new users who need to have a team and role allocated to them before they can sign up as Socxo users. Quick guide Adding New Users | Socxo Admin
What is the suggested Tab in User Moderation?
? Where to Find User Suggestions from Existing Users Suggested users can be found under the “Suggested Users” section in the User menu ? These are users recommended by existing Brand Advocates ? What Can Admins Do? ✅ Review each suggested user ➕ ...
Can I reset a user’s password?
Yes ? How to Reset a User’s Password in Socxo Admin Portal Go to User Menu Click on the Registered tab Locate the User Profile Click the 3 vertical dots (More Options) Select Reset Password ✅ The user will receive an email with instructions to set a ...
Can I disable, block or delete a user?
Yes. ? How to Disable, Block, or Delete a User in Socxo Admin Portal ? Go to the User Menu ? Click on the Registered tab ? Find and open the User Profile ⋮ Click on the 3 vertical dots (More Options) ? Choose to Disable, Block, or Delete the ...
How can I see the engagement, activities and other details of a user?
? How to View Detailed User Insights in Socxo Admin Portal Go to User Menu Click on the Registered tab Locate the User Profile Card Click the 3 vertical dots (More Options) Select More Details ? You’ll now be able to view: User Engagement Metrics ...
Can I change user role and team once they have registered?
? How to Assign a User to a Team in Socxo Admin Portal ? Log in to the Socxo Admin Portal ? Click on User in the left pane ? Click on the “Registered” tab (top-left) ? Click the Search icon, enter the user's name, and hit Enter ? The user’s ...